Knowledgebase
Latest Updates
Aeries Reporting Down
Posted by Alfredo Aguilar on 04 April 2022 11:48 AM

Aeries Issue – District-Wide

Aeries reports are currently down.  

Affected Sites

All Sites

Expected Return of Services

TBD


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Discovery Education Outage
Posted by Alfredo Aguilar on 02 February 2022 09:02 AM

Discovery Education Outage – District-Wide

Please be advised that we are experiencing a District-wide Discovery Education outage. Users will experience a 403 permission denied error while trying to log in to Discovery.  This issue has been escalated with Discovery Education.

Affected Sites

All Sites

Expected Return of Services

TBD

Please disseminate this information to those who might be affected. If there are questions or concerns, please contact us at helpdesk x4357. Thank you for


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Amazon Web Services Affecting OUSD Web-Hosted Programs
Posted by Alfredo Aguilar on 07 December 2021 08:51 AM

Network Outage – Amazon Web Services Nationwide

Please be advised that Amazon Web Services (AWS) is experiencing issues for US customers. AWS hosts approximately 32% of the internet. Our services, such as SAVVAS, are currently affected. If you are experiencing difficulty accessing OUSD web-hosted programs, please try again at a later time. We will continue to monitor the situation.

Affected Sites

Internet hosted webpages and services in the US

Expected Return of Services

TBD

Please


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All SAVVAS Platforms Currently Down
Posted by Alfredo Aguilar on 07 December 2021 08:32 AM

SAVVAS ISSUE – District-Wide

SAVVAS STATUS PAGE:

Investigating - Realize is currently unavailable, our team is reviewing the situation and working to resolve it as quickly as possible.

Realize - Major Outage, Realize Reader - Major Outage, Realize Reports - Major Outage, EasyBridge - Major Outage

Affected Sites

All Sites

Expected Return of Services

TBD

Please disseminate this information to those who might be affected. If there are questions or concerns, please contact us at helpdesk


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QCC Database Resolved
Posted by Alfredo Aguilar on 19 November 2021 10:01 AM

QCC Database Issue – Resolved

 

You may log into QCC now.

 

Affected Sites

All Sites

 

 

Service Restored

 November 19th,  2021, at 9:55 am


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QCC Database Issue
Posted by Alfredo Aguilar on 19 November 2021 09:02 AM

QCC Database Issue – District-Wide

 

HSS/QSS is currently working on the database fix No users can log in while the problem is being resolved.  

 

Affected Sites

 All Sites

 

Expected Return of Services

 November 19th,  2021, at 10 am


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Illuminate Engineering Issues
Posted by Alfredo Aguilar on 16 November 2021 10:16 AM

Illuminate is currently having issues. Please see below for the update provided by Illuminate:

The Engineering team has been notified that a service interruption to Google's Cloud Platform has impacted Illuminate's DnA, EduClimber, and SchoolCity applications. This interruption is currently affecting other companies across the globe that use Google for cloud storage and applications. We are waiting for Google's team to resolve the issue and will post an update as soon as they have resolved


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Phone Service Outage (RESOLVED)
Posted by Alfredo Aguilar on 09 November 2021 08:05 AM

Phone Service Outage – District-Wide (RESOLVED)

 Please be advised that the District-wide phone service outage has been successfully resolved. While working with AT&T, we identified a port configuration change that remediate the intermittent degradation of phone call quality.  

Affected Sites

All Sites

Expected Return of Services

November 3rd, 2021, at 6:50 PM (Fiber Repair)

November 8th, 2021, at 4:30 PM (Phone call degradation Repair)

Please disseminate this information to those who might


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Phone Service Outage (UPDATE)
Posted by Alfredo Aguilar on 05 November 2021 09:06 AM

Phone Service Outage – District Wide (UPDATE)

Please be advised of the following Phone Service update. The fiber line that provides phone service for the District was repaired by AT&T last night at 9:30 PM. Incoming and external phone calls are successfully being completed but we are still working with AT&T to resolve possible intermittent degradation in phone call quality.  

Affected Sites

All Sites

Expected Return of Services

TBD

Please disseminate this information to those who might


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Phone Service Outage (UPDATE)
Posted by Alfredo Aguilar on 04 November 2021 03:10 PM

Phone Service Outage – District-Wide (UPDATE)

Please be advised of the following Phone Service update. AT&T discovered there was a fiber break 600 feet away on one of the two lines that provides phone service for the District. The other service line is not damaged but producing errors on associated network equipment. After troubleshooting hardware and configuration, incoming and external phone calls are successfully being completed but we are still intermittently experiencing a degradation


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